FAQs

Q: I am transferring my child’s care from another practice. Are there things I need to do before the first visit at your practice?
A: Yes, before your child’s first visit we will need to have a copy of the records from your child’s previous healthcare provider. This is important for us to provide thorough and safe care for your child.

  1. Please fill out a medical records release form and request they send it to our address (500 Holly Springs Rd. Suite 101 Holly Springs NC 27540) or fax it to (919) 762-51330.
  2. If you have a copy of your child’s immunization record, please bring it to the date of the appointment.

Q: Will I be charged for an school/sports form?
A: If the form is completed on the day of the exam, no. If you bring the form months after the exam, you will be charge $10 and you will have to wait at least 24 hours for the form to be completed.
 
Q: How long does it take a school/sports form to be completed?
A: We carry most of the official school and sports forms for the State of North Carolina School system. Forms will be generated automatically through the Electronic Health Records on the same day of the appointment. If you bring the forms later on, you will have to wait at least 24 hours for the form to be completed.
 
Q: What is the Patient Portal and how can I access it?
A: A patient portal is a secure online website through the Electronic Medical Record that gives you a convenient 24-hour access to your child's health information from anywhere with an Internet connection. Using a secure username and password that will be assigned on your first appointment, patients can view information such as:

  • Recent doctor visits
  • Medications
  • Immunizations
  • Allergies
  • Lab results
  • Check benefits and coverage
  • Make payments

Q: What insurances you accept?
A:
We accept most insurance plans and self-pay patients

Q: When my baby is born, when and how can I schedule his/her first appointment? 
A: Usually the hospital will take care of scheduling baby’s first appointment. Just let them know that you will establish your baby’s care at our clinic and they will take care of the rest. 
Baby’s should be checked within 48-72 hrs after hospital discharge, but the doctor on charge of following the baby at the hospital will let you know if the recommend something different. 

Q: What happened if my baby is sick? Can I call for a same day appointment?
A:
Yes, we are committed to offer the highest quality of service and this includes seen patient on a timely matter. We accept same day appointments and walk-ins. Call us to help you with this or schedule an appointment on-line 24-7 at your convenience.

Q: What happen if we have an emergency or a medical question after hours or over the weekends? 
A: We understand that life with kids may be hectic and emergencies are always a possibility. Call the main number at the clinic. Your call will be redirected to the provider on call that will help you with your question or concern.

Q: How ofter does my baby needs to be seen?
A: According to the American Academy of Pediatrics and Bright Future recommendations, babies have to be seen for their well checks according to the next schedule: at birth, 1 wk of age, 1, 2, 4, 6, 9, 12, 15 and 18 months or age, at 2 and 2 1/2 years and afterwards at 3 years or age and every year up to adulthood.